📞 Missed Calls
92% of incoming calls are potential sales/business enquiries. QCF
62% of phone calls to small businesses go unanswered. Invoca
85% of callers who don’t get through never call back. BT Business
💬 Response Times
The average response time to customer emails is 12+ hours. SuperOffice
78% of customers buy from the company that responds first. Lead Connect
Contacting leads within 30-seconds improves conversions by 90%. CallPage
Calls, texts, emails etc.
Average cost across all services
Resulting from missed inquiries, slow responses, incomplete follow up etc. Potential customers lose interest, go elsewhere, or get distracted.
Potential revenue gain by promoting a new offer to existing database